Monday, April 27, 2009

The Customer is Always Right, Wrong!

In some places, I hear the statement "the customer is always right". This is incorrect, because if it were true that would mean that person (the customer) would know the task or job better than the one performing it. This is very wrong in the majority of cases.

You would think that in a first-world society dominated by a service industry economy - there would be more understanding of the people doing the "serving". Probably, because many of the customers (including the nasty ones) also work in service-related areas. However, that is Not the case and pure "meanness" is on the rise (I partially blame television and movies for this social indifference). In turn, the "servers" have a "kiss my ass" response along with decreasing service performance.

In fact, the attitude of "treat others as you would want to be treated in return" should the rule, unfortunately it is the exception.

It is now commonplace where rude, mean absolutely "brainless" individual customers who "pretend" to be never satisfied, no matter how hard one tries to please them. What is more sinister, is that some people do this for "kicks" and "jollies". They show by "lasing out" at others makes them feel superior - like they are "somebody".

I see it as a sign of "cultural status decline" and a reflection on the lack of humanity - in other words, a lack of significance in a person's existence.

Due to technological advances there is less and less interaction among people - thus, this attitude is getting worse and will continue to do so.

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